Must known phrases for Customer Support & Telecaller

Must known phrases for Customer Support & Telecaller

I'm happy to help.

I see what you mean. Thank you for calling I totally understand. How’s your day going? Thank you for holding. I’d feel the same way! That is super helpful! May I ask why that is? We will find a solution. Thanks for reaching out. That’s a great question. We really appreciate you! How may I assist you today? This will be fixed by today I appreciate your feedback. Thank you for the feedback. Thank you for understanding. What can I do for you today? I just wanted to update you. Can I ask what your name is? I’ll pass this onto my team. I’m not sure, let’s find out. I will be happy to assist you. Let me look into this for you. It was great speaking with you. I’ve read through your request. I know this must be frustrating. Thanks for giving us a heads-up! I’ll let my team know about this. How do you prefer to be addressed? I apologize for the inconvenience. I'm sorry to hear you feel that way. I can absolutely help you with that! I’m sorry you’re going through this. Here's one way to resolve this issue. I understand why you would want that. We can definitely help you with that. We’re working on a solution for this. We’re working on fixing this problem. It would not take more than 2 minutes. I’ll get this solved for you right now. I’d feel the same way in your position. Is it OK if I place you on a brief hold? Can you please verify your order number? I understand this situation is difficult. Thank you for calling. How can I help you? Is there anything else I can help you with? Please call again if you need anything else. Let me know if you have any other questions. Thank you for bringing this to our attention. I'll help you fix this as quickly as possible. Thank you for taking the time to explain that. My apologies! May I rephrase that for clarity? Thank you for letting us know about this issue. I'm so glad we were able to resolve your issue. Is there anything else that you need help with? Great question! I will find the answer for you. I absolutely understand why you would want that. Is there anything else I can help you with today? Thanks for calling . I hope you have a great day. Let me know when I can initiate the return pickup? Please let me know if I’ve misunderstood anything. Can you please confirm your delivery address to me? May I connect your call to our senior representative? Kindly allow me some time to get back to you on this. Are you still facing the same issue with your product? I have sent an email on your registered email address. I apologize for any inconvenience this may have caused. I genuinely feel sorry that you had to go through this. It was an absolute pleasure interacting with you today. I’m sorry to hear that you’re having trouble with this! Can you please confirm the email address we have on file? We will make sure such instances are never repeated again. I've read through your previous communications with our team. I'll try my best to get this resolved as quickly as possible. We would like to offer you a flat 50% off on your next order. Please let us know if there is anything else we can help with. We will make sure such instances are not repeated in the future. We offer you free deliveries on your next 3 orders. Sounds good? OK, let's pick up where we left off during our last conversation. Let me transfer you to Manager, so they can resolve this for you. We'll give you a call back within 6 PM to provide a status update I'll investigate what's going on and get back to you by today evening Please don't hesitate to contact us if you need additional assistance. Your order of from is on its way and will reach you before 25th February.